FREQUENTLY ASKED QUESTIONS


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General Q & A
Product Information
Payment Information
Shipping Information
Warranty and Returns Policy

GENERAL Q & A

Q. How does the product work to give me fuller, thicker, longer looking lashes?

A. Lash trioTM Eyelash treatment and conditioner products contain several cosmetic ingredients that work together to help hydrate, strengthen, and nourish natural lashes, allowing them to reach their fullest potential possible. Lash trio’sTM ingredients are those in which you will find in hair conditioners with added proprietary ingredients combined to contain lots of amino acids, lipids, vitamin B and peptides helpful for building protein – which hair is made of.

Q. I have heard that many of the eyelash conditioners currently out in the marketplace contain prostaglandin analogs, which has been said to cause adverse side effects in some individuals, such as changes to the color of the iris, blurred vision, and blindness. Does this product contain that ingredient?

A. Lash trioTM is completely free of all prostaglandin analogs. The active ingredients contained in Lash trioTM are paraben free, and include natural antioxidants and peptides. Lash trioTM
is safe, and will not cause any harmful side effects.

Q. Is it a new product or has it been on the market long?

A. All Lash trioTM treatment and conditioner ingredients have been used in cosmetics for years and combined have passed the common sensitivity testing.

Q. Is it FDA Approved?

A. No, this product is not a drug and does not contain drug ingredients. It is a cosmetic. FDA approves or authorizes active ingredients in drugs.

Q. What is the consistency and the color of the serum?

A. The Lash trioTM treatment is a clear serum that is not watery. One dip of the brush into the product will yield enough treatment for application on to the base of both upper lash lines, and should not drip into the eyes.

Q. Is the Lash trioTM System a mascara?

A. The Lash trioTM System is not a mascara. The Lash trioTM
System contains special ingredients which are formulated
to enhance the appearance of your natural lashes, making them look fuller, thicker, and longer with in weeks. The vitamins and conditioners strengthen lashes, allowing them to reach their fullest potential possible.

Q. Can you wear mascara while using this product?

A. The use of this product should not interfere with mascara use. However, we recommend the application of Lash trioTM to clean, bare, lashes and brows, as to avoid clogging pores and causing irritation. After applying Lash trioTM products, it is advised to wait at least 5 minutes before applying any cosmetics to the eyes and lashes. For best results, we suggest that Lash trioTM products are applied to cleansed lashes, preferably at night before bedtime.

Q. Can Lash trioTM be used with contact lenses?

A. Yes, Lash trioTM was formulated to be an gentle product as it is used near the eyes. There have been no reported sensitivities in those waring contact lenses.

Q. Can Lash trioTM be used by individuals who have lash extensions?

A. Yes, Lash trioTM is safe for use with eyelash extensions.

Q. Will it make my lashes curly?

A. Lash trioTM will enhance the appearance of your natural lashes by making them appear fuller, thicker and longer. If your lashes already have a natural curl, then they will appear even curlier after the use of Lash trioTM. Lash trioTM has been designed to allow your natural lashes to reach their fullest, and most beautiful potential possible.

Q. How do you use the product?

A. Apply treatment along baseline of upper lashes, just like liquid eyeliner. You may also apply to eyebrows, and lower lashes once daily. Then, brush on the Lash trioTM conditioner to upper and lower lashes, just like you would apply mascara.

Q. Can I use the product on my eyebrows?

A. Yes, not only can Lash trioTM be applied to the baseline of lashes on the upper and lower eye lids. It can be use on eyebrows as well.

Q. What if you get it in your eye?

A. If the product gets in your eye, gently flush eye area with warm water, or wipe eyes with a clean wash cloth. Seek medical attention if any irritation develops.

Q. Is it hypoallergenic?

A. Lash trioTM is fragrance free and paraben free. While our
products have been subjected to sensitivity testing and passed that testing, nevertheless, some individuals may experience irritation. We suggest you review the ingredients to determine if there is an ingredient to which you have a particular allergy.

Q. What if you have an eye condition or have sensitive eyes, can you still use it?

A. We recommend that you consult your eye care professional before using this product if you have sensitivity to cosmetics or products applied near or around the eye area. If you have an existing eye condition, it is recommended that you first consult with your physician and/or opthamologist prior to using Lash trioTM.

Q. Is Lash trioTM a treatment for loss of eyelashes or any other medical condition pertaining to hair loss?

A. Lash trioTM is a cosmetic and is not a treatment for any other medical condition pertaining to hair loss. Lash trioTM is intended to improve the appearance of your natural eyelashes and brows. If you have a medical condition, we recommend that you consult your physician prior to using the product.

Q. What should I do if irritations occur?

A. Lash trioTM should not cause eye irritations. If you happen to experience any irritation, or adverse reactions while using Lash trioTM, discontinue use, and consult your physician immediately.

Q. Will my lashes fall out from using this product?

A. No, your lashes will not fall out from using Lash trioTM, nor is Lash trioTM intended to treat any existing medical conditions. Lash trioTM is a system that has been designed to enhance and beautify the appearance of your natural lashes, allowing them to become stronger, and help them to reach their full potential. When used as directed, you should begin to see improvements to the appearance of your natural lashes.

Q. What are the side effects?

A. There have been no known side affects reported. However, as with any cosmetic product, some individuals may be allergic to one or more ingredients in a product. If you know, or suspect that you are allergic to any of the ingredients contained in Lash trioTM, you should NOT use Lash trioTM. Should you develop any irritation, redness, burning, itching or discomfort, discontinue use immediately, and seek medical attention.

Q. Is it waterproof?

A. This formula is not waterproof. It is recommended that this product be applied at bedtime, after all cosmetics
are removed.

Q. How frequently do you have to use the product?

A. It is recommended that this product is used once daily, preferably at night after removal of all makeup. Applying more than the recommended amount with not speed up or improve the results.

Q. When will I start seeing results?

A. Every individual is different due to the chemical make-up of their body. Some may notice results within weeks while others may take longer. When used as directed, most individuals who tested this product noticed enhancement of their natural lashes in as little as 30 days of using the Lash trioTM System.

Q How long do the results last?

A. Once desired results are achieved, it is important to maintain by using at least 2-3 times per week. If you stop
using the Lash trioTM System, your lashes will eventually return to their original condition, prior to the use of Lash trioTM.

Q. How long will the product last?

A. When used as directed, each 3 ml bottle of Lash trioTM should last approximately 2 months.

Q. How will I know this product really works for me?

A. We have received testimonials from hundreds of satisfied customers who absolutely love this product, and are thrilled with their results from Lash trioTM. We also have before and after photos that prove the effectiveness of this product. You have nothing to lose! We have a 60 day money back guarantee if you are not completely satisfied with your results.

Q. Is Lash trioTM tested on animals?

A. No, Lash trioTM products are not tested on animals.

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PRODUCT INFORMATION


Q. How do I order Lash trio?
A. Ordering the Lash trio EASY!
          1. Order Online at www.lashtrio.com: It’s Safe secure, and easy!          
          2. Order by phone: 973-287-5145

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  PAYMENT INFORMATION


Q. How do I know it’s safe to use my credit card online?

A. All credit card information is secure. When our order form asks you to enter sensitive information
(such as a credit card number) that information is protected with the best security and encryption
technology in the industry.

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SHIPPING INFORMATION


Q. How long will it take to receive my Lash trio and how will it ship?

A. Your Lash trio will deliver in approximately 2-3 weeks via DHL Ground. Please supply a valid e-mail address. You will receive an email from DHL with your shipping confirmation and tracking number

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WARRANTY AND RETURNS POLICY


Q. Is my Lash trio covered by a warranty?
A. Yes, every Lash trio is covered by a manufacturers 60-Day Limited Warranty!

Q. Procedure for Warranty Repairs or Replacement
A. If warranty service is necessary, the original purchaser must pack the product securely and send it postage paid with a description of the defect, proof of purchase, and a check or money order for $7.99 to cover return postage and handling to the following address:  Tristar Products Inc., P.O. Box 3007, Wallingford, CT 06492

Q. How do I go about returning my Lash trio?
A. If you’re not 100% satisfied- for any reason- during the first 60-day after shipment, please contact a Lash trio Customer Service Representative at (973-287-5145 for a full refund or credit (Excluding shipping upon return).

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