CUSTOMER SERVICE


Lash trio™ is committed to providing the best products and friendliest customer service. If you should have any questions about ordering or a question about any of our great products. Please feel free to contact us from the information provided below.

Lash trio™ Customer Service:

Customer service hours Mon. - Fri. - 8:00 am - 9:00 pm Eastern Standard Time
Customer service hours Sat. & Sun. - 9:00 am - 5:00 pm Eastern Standard Time
Phone: 973-287-5145


For further assistance in spanish call : (973) 287-5175
Para ayuda in español llame al : (973) 287-5175

To check the status of your order 24 hours per day, seven days per week, simply click on www.customerstatus.com

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LIMITED LIFETIME WARRANTY


The manufacturer warrants that your Lash trio is free of defects in materials and workmanship and will, at its option, repair or replace any defective styler that is returned. This warranty is valid only in accordance with the conditions set forth below:

1. This warranty applies to consumer use only, and is void when the product is used in a commercial
or institutional setting.

2. The warranty extends only to the original consumer purchaser and is not transferable. In addition, proof of purchase must be demonstrated.

3. This limited warranty is the only written or express warranty given by the manufacturer. Any implied warranty of merchantability or fitness for a particular purpose on this product is limited in duration to the duration of this warranty. Some states do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you.

4. Repair or replacement of the product (or, if repair or replacement is not feasible, a refund of the purchase price) is the exclusive remedy of the consumer under this warranty. The manufacturer shall not be liable for any incidental or consequential damages for breach of this warranty or any implied warranty on this product. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.

5. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.


Procedure for Warranty Repairs or Replacement


If warranty is necessary, the original purchaser must pack the entire product including any and all accessories securely and send it postage paid with proof of purchase, your mailing address, and a check or money order for $6.99 to cover return postage and handling to the following address:
Lash trio™, P.O. Box 3007, Wallingford, CT 06492.

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60-DAY MONEY BACK GUARANTEE


If for any reason you are not satisfied with your Lash trio, simply return your entire product within 60 days, including any and all accessories, directly to us at the address listed below. Following the receipt of a properly returned complete product, we will refund the full purchase price, less shipping and handling. Please include proof of purchase and your mailing address.

For warranty service, please refer to the Manufacturer's Limited Lifetime Warranty included with your product.

Lash trio™ • P. O. Box 3007 • Wallingford, CT 06492

 

TERMS OF SERVICE (TOS)


Welcome to this web sites owned and operated by the Tristar Products, Inc. and its affiliates and/or subsidiaries (“Tristar Products”). Tristar Products is pleased to offer its products and provide other related information and materials to you through this Web site located at www.lashtrio.com.

IMPORTANT - BEFORE INSTALLING, ACCESSING, OR USING ANY PART OF THIS SITE, YOU SHOULD READ THE FOLLOWING TERMS AND CONDITIONS CONTAINED IN THIS TERMS OF SERVICE AGREEMENT (THE “TOS”) CAREFULLY AS THEY GOVERN YOUR ACCESS TO AND USE OF THIS SITE (COLLECTIVELY, THE “TRISTAR SITES”).  TRISTAR PRODUCTS IS WILLING TO LICENSE THE USE OF THIS SITE TO YOU ONLY ON THE CONDITION THAT YOU ACCEPT ALL OF THE TERMS AND CONDITIONS CONTAINED IN THIS TOS.  IF YOU DO NOT AGREE WITH THIS TOS, YOU ARE NOT GRANTED PERMISSION BY TRISTAR PRODUCTS TO ACCESS OR OTHERWISE USE THIS AND ARE INSTRUCTED TO EXIT IMMEDIATELY.